Introduction

TL Experience/ Learning

We tried from the start to make this project a reflective one – that is one in which people stopped regularly to look at what is was doing and make changes to improve.  The independent Review in 2012 recognised this:“TL2 has established a strong team learning culture which is a significant comparative advantage to take forward. The TL2 team, supported by the managing contractor arrangements, have delivered a solid platform of research and lessons learnt from TL1 and the establishment period of TL2. The IRM conclude that TL2 is positioned to succeed. “(Independent Review Report 2012) (link)

Major achievements:

• Moving away from measuring ‘occasions of services’ to measuring the service use patterns of each client through a Unique Identifier Code system

• Having reflection on lessons, challenges and achievements as a part of each quarterly meeting

• Developing a Research Agenda for the beginning of the project

• Conducting qualitative and quantitative research throughout the project and feeding this back into practice