Introduction

TL had activities underway in twenty sites across ten of PNG’s provinces. This required close management, supervision and coaching to ensure that interventions were delivered in a high-quality, consistent way across all sites. Managing a large full-time, part-time and volunteer workforce across a vast geographical area requires a set of systems and process that provide people with the structure and support they need in order to carry out good work.

TL developed a set of innovative tools and systems to bring their about.  We provided weekly support through regional coordinators and local project officers; management the monthly distribution of cash to sites for implementation with minimal loss or fraud; quarterly staff workshops to ensure close contact with all staff; and systems that delivered good planning, timely implementation and accountable reporting.

TL Experience/Learning

• Reinforce regular training with on-the-job coaching and support

• Provide a single technical framework that people can understand that that assists consistent local decision-making

• Reduce cash grants through better central procurement

• Provide a step-wise routine planning process for the development of weekly and monthly implementation plans and budgets

• Consistently apply a set of documented standards to build compliance and accountability

• Support the workforce by responding with flexibility to inpidual needs and changes in personal situations

Elements of TL’s Management Support

• Providing a technical and policy framework for the work

• Building the capacity of the workforce

• Supporting a regular Planning Cycle

• Supervision, coaching and mentoring

• Providing an effective administrative framework and regular support